Are You Backing Up the Right Way?


The 31st of March is World Backup day and it’s a great time to put a backup in place. Businesses are losing huge amounts of data every day, purely because ‘backing up’ is stuck at the bottom of their to-do list. So this is your reminder, that even if you only do this once a year when the calendar tells you to, it’s time to flip that to-do list and make it happen! But how? What’s the easiest, most effective way for your business to backup?

You’ve probably heard of file backup by a number of names: Cloud Sync, Cloud Backup or Cloud Storage. They’re all similar enough to be confusing and meaningless enough to be anything. Here’s what they mean and which one you need today.

Cloud Sync

Google Drive, Dropbox, iCloud, etc are services that sync up with a single folder on your computer. They mirror it. When a file changes in one, the sync service rushes to change it on your computer too, so they are always the same. Cloud Sync services are hugely flexible for remote employees, or even those squeezing in a few quick tasks while riding the train to work. They’re ridiculously easy to use, require no training, and the free tiers are enough for most individuals. This all sounds amazing, right? Except…when things go wrong, they go wrong big time. Accidentally deleting a file means it disappears from the Cloud Sync drive – almost immediately.

Overwriting a file does the same thing, and if an employee makes edits to the wrong file, then those edits are there to stay. If disaster strikes and your local copy becomes corrupted (or ransomed), well you guessed it, the corruption is uploaded too. While some Cloud Sync services now offer a 30 day backup option, you may not notice the file was missing within this time.

Cloud Sync services are fantastic for productivity and accessing files on the go, but they simply can’t be relied on as your backup tech.

Cloud Storage

Amazon S3, Microsoft Azure, etc are massive buildings full of storage drives that work just like your local hard drive, except you access them securely via the internet. In fact, when you use a cloud sync app like Dropbox, they’re actually sending your data to one of these locations. While the sync services have a constant back and forth connection between the storage center and your folder, and as explained above aren’t good for backup, you have another option. You can access cloud storage on a per/GB basis yourself and upload your entire backup as desired. It won’t update with changes on your local network, but it will be safe from disaster. When you need to retrieve a file, you simply login and download it.

Your backed up data is secure, protected against disaster, and always available to you. However, because it relies on you/your employee to handle the backup plan and manually take care of the uploads, this is a high-risk solution. Unless your employee is scouring your network each day/week/month for changes to files and uploading them with fervent dedication, chances are this plan won’t work. I recommend an automated or outsourced solution so you can get on with business AND be protected.

Cloud Backup

Carbonite, Backblaze backup, Crashplan, etc might not be names you’ve heard before, but they work in the background to monitor changes to files on your computer or network and make sure you’re backed up. You can roll back individual files or whole drives, and even select from earlier backups, not just one. Like sync services, they use cloud storage centers with extra-high security and redundancy so that your data is always there when you need it. Even better, neither you nor your employees need to worry about when it was last done.

The One You Need

Let’s take a moment to talk planning. I recommend starting with the 3-2-1 strategy. This means having 3 copies in total, 2 of them locally such as on your computer and an external drive, and another offsite in the cloud. Using this strategy keeps your business operating when data disasters occur and is an investment in your uptime.  We can help get you set up with the 3-2-1 method, including selecting the best cloud service for your needs.

Need help with your backup? 3-2-1… Call me at (828) 290-8237!

Why Spam is a Small Business Nightmare


15 years after the world united to crack down on spam emails, we’re still struggling with overloaded inboxes. All that unwanted email continues to flood the internet, much of it targeted to small businesses, and the impact goes wider than you might think. Here’s the full breakdown of how modern spam works and how it’s hurting your business.

What is spam? Generally speaking, spam is any unwanted message that lands in your email, comes via text, social media messaging, or other communication platform. It might be sent to your main business account, for example your ‘contact us’ email, or direct to your employees. Most of the time, spam is annoying but relatively innocent messages from another business inviting you to buy/do/see something. They’re newsletters, reminders, invitations, sales pitches, etc. You may know the sender and have a previous relationship with them, or they might be a complete stranger.

Why you’re getting spammed. Maybe you or your employee signed up for a newsletter or bought a $1 raffle ticket to win a car. Perhaps you got onto the mailing list accidentally after enquiring about a product, not knowing that simply getting a brochure sent through would trigger a spam-avalanche. Often there’s fine print that says they’ll not only use your details to send you their marketing, but they’ll share your details with 3rd parties so they can send you messages too. That single email address can be passed around the internet like wildfire, and before you know it, you’re buried under spam. Sometimes, and more than we’d like to think, your details are found illicitly, perhaps through a hacked website for example, like the recent LinkedIn leak. More often though, your email is simply collected by a computer ‘scraping’ the internet – scouring forums and websites for plain text or linked emails and selling them as prime spam targets. It’s easy to see how individual office employees receive an average of 120 emails daily, over half of which are spam!

More than annoying. We all know spam is annoying, but did you know it’s also resource hungry? Your employees are spending hours each week sorting their email, assessing each one for relevance and deleting the spam. Too often, legitimate emails from clients and customers get caught up and are accidentally deleted. Add in the temptation to read the more interesting spam emails and productivity drops dramatically. On the other side of the business, your email server might be dedicating storage and processing power to spam emails, occasionally to the point where inboxes get full and real mail is bouncing out. While most spam is simply an unwanted newsletter or sale notice, there’s also the risk that any links may be a cyber-attack in disguise. After all, one click is all it takes to open the door to viruses, ransomware, phishing or other security emergencies.

How to stop the spam. The 2003 Can Spam Act (a global set of anti-spam laws) requires all marketers to follow certain rules, like not adding people to mailing lists without permission, and always including an ‘unsubscribe’ link.  So firstly, make sure you’re not accidentally giving people permission to email you – check the fine print or privacy policy. Next, look for the unsubscribe link at the bottom of the email. If the spam is from a legitimate know company use this link. Unfortunately, not all of them include the link, or they hide it somewhere impossible to see. Do not click unsubscribe on an email from a company you do not know. The worst spammers take that ‘unsubscribe’ click to confirm that your email address is valid/active and then sell it on. There are various types of spam filters on the market, often bundled with your email, that can help curb the amount of spam you receive.

Talk to me about your anti-spam protections. Call me at (828) 290-8237.

5 Signs Your Computer is Crying Out for Repair


It’s pretty obvious when your computer is already broken, but how do you know when it’s about to break? Even before it falls into a heap and refuses to turn on, or flashes big messages about how your files are now encrypted, you’ll be given multiple hints that something is wrong. Here are the common signs your computer needs repair, sooner rather than later.

1. It’s running slow.  Most people assume their computer is running slow because it’s getting older, but it could actually be a variety of reasons. A program behaving badly, a virus, overheating or even a failing hard drive can all cause a massive slow down. You might only notice it when booting up or starting a program, or the problem may have taken hold to the extent that even moving your mouse becomes torture. Sometimes the slow speed is simply due to some newer software that your hardware can’t keep up with.

2.  Your system is running hot. A very common sign with laptops, running hot can be both the sign and cause of damage. Computers have fans to blow out hot air so they can cool off their internal components. At the same time, fresh air is drawn in through vents to create an effective cooling system. Unfortunately, just about every vent in a computer can quickly become clogged with dust and pet fur, essentially choking off the circulation and leaving components to overheat. Desktop computers have more space inside to circulate air, but you’ll still need to keep their vents clear. You’ll know your computer running too hot if your system shuts down frequently (a safety cutoff), the fan is working serious overtime, or your laptop is too hot to use on your lap.

3. Blue Screens of Death are everywhere. A classic Windows error, this is quite literally a blue screen that covers your view. The system will still be running, but something has gone wrong. You’ll be shown some text and an error code, often with Windows suggesting a restart. If a restart fixes your problem, perhaps something didn’t load properly at bootup and your computer had a one time glitch. It’s rare, but it happens. If you’re getting blue screens all the time though, that’s a sign a hardware or software problem needs to be resolved. Your computer will continue to give blue screen errors more and more frequently, so it’s best to take action as soon as you know something’s wrong.

4. It’s making strange noises. Your computer has a number of moving parts. You’ll know by now which noises it normally makes, from the startup beep to the whirring fan. When your computer starts to make extra noises…that’s when things get interesting. Fans can wear down and screech or grind, hard drives can start clicking, and in emergency cases, you might even hear a zapping noise. None of those are good! Whenever you notice a strange noise, remember your computer parts are all designed to work together and one problem could quickly become many if left unchecked.

5. It crashes and freezes. If your computer is crashing randomly, restarting without you, or freezing up completely, it’s a sure sign there’s a problem. As annoying as it might be, your computer isn’t doing this to drive you crazy – it just feels that way! You might notice it’s showing other signs from this list too because crashing and freezing are what happens when something isn’t just wrong, it’s terribly wrong. The problem could be almost anything, hardware and software both, but it’s always fixable. This is simply your computer’s final way of crying out for repair, desperately trying to get your attention and a little TLC.

Is your computer doing these things? Call me at (828) 290-8237.

Top 5 Cloud Advantages for Small Business


Cloud technology has created a revolution for small business, changing the way you store, share and backup files. While ‘the cloud’ is often hard to understand because it’s neither in the sky or in a single location, there’s no arguing that it’s driving growth across the board. Storage concerns are a thing of the past as small businesses like yours embrace the flexibility, cost savings and protections of cloud solutions. I’ve done the research for you and identified 5 ways small business in particular benefits from making the move.

It’s Cheaper

Budget is always a limiting factor for businesses, many of which are further constrained by pressure from higher up. Some regard investing in cloud solutions as a large expense that can be put off indefinitely. In most cases though, making the switch to cloud storage costs a fraction of the price. Compared to maintaining and powering servers, scaling to keep up, and repairing in emergencies, cloud storage offers extraordinary savings. With one decision, you get access to high-end infrastructure and dedicated support, plus a healthier bottom line. Cloud solutions were specifically created to meet your needs, which means you only pay for what you use. Costs remain capped while the benefits continue to rise, a clear advantage for the budget-conscious business.

It’s Secure

A lot of people like having their data where they can see it. But that’s not always the safest option. Flooding or a fire can happen, break-ins are a worry, and employees are always losing laptops and phones, or have them stolen. More often though, someone simply makes a mistake and deletes important files, or accidentally infects the system with malware. Cloud storage mitigates every single one of these risks, with storage in ultra-secure locations, protected against disasters, and committed to robust backup systems. In recent times particularly, we’ve seen many small businesses survive ransomware attacks purely because their critical data was secure in the cloud with clean backups available.

It’s Compliant

I know medical businesses and services need to follow certain regulations when it comes to patient data. This includes security as well as data integrity, plus backups and auditing. Many cloud providers acknowledged this need early on and made sure to offer compliance guarantees. They therefore keep abreast of changing regulations, often implementing new requirements before you’ve even heard about them. With cloud storage systems, you essentially slash your compliance workload and let your provider do the worrying.

It’s Portable

One of the key benefits of cloud storage is your ability to collaborate remotely. In the past, this would have involved multiple file copies that need to be merged back together, often confusing employees as to which is the ‘right’ file. With cloud storage, your staff can work on the same file, using the same interface and real-time updates. Even having different versions of software is no longer an issue. Employees can work on a file in the office and then securely access the same file from their smartphone, laptop or other location, without needing to buy additional software or worry about version corruption. Sharing and collaborating becomes easier, more desirable and more secure, which helps puts your business firmly on track to reach goals in record time.

It’s Easy to Migrate

One of the biggest concerns I hear is that it will be too disruptive to migrate to cloud solutions all at once. That’s okay. We don’t have to do it all in one day, we can migrate it in parts. For example, you can move your email to the cloud, or just remote file storage. As your various servers and systems age out or need repair, we can help you move each to the cloud, which means your downtime is minimal to non-existent. You can also actively choose a hybrid approach to keep your legacy applications, with no pressure to move them to the cloud. I can help ensure smooth integration across your entire business, making sure all your systems work seamlessly together, whether in-house or in the cloud.

Talk to me about your cloud options by calling me at (828) 290-8237.


Desktop vs Laptop: Which is Right for You?


Laptops have become the go-to choice for most people in the market for a new computer. They’re sleek, portable and heavily advertised. But are they the best choice for your needs? Before you buy your next computer, take a look at these considerations – you may discover you’ve been dreaming of a desktop all along!

How portable do you need it to be?

Hands down, laptops are easier to move around than a desktop. You can pick them up, pop them into a backpack and away you go. That doesn’t mean desktops are bolted to the floor, just that they’re not designed to take on vacation or go with you to the local café. With that portability though, comes a trade-off: thin and light means your computer performance takes a hit. The more powerful your laptop, the bigger and heavier it is, and you won’t enjoy lugging that weight around all day. If that’s got you leaning towards an ultra-portable, consider this: The smaller and lighter your laptop is, the weaker it is. In fact, some laptops struggle to run the most basic apps. Fortunately, when you do choose a desktop, cloud technology means your data is mobile, even if your main computer isn’t.

What balance of power and price do you need?

The bottom line here is that a desktop will always give you more power for less money.  Their larger cases allow for bigger and better components, with more effective systems to avoid overheating. Even the most powerful laptop is going to be hotter than its desktop equivalent, and much noisier too. If you’re using power-hungry software like games or video editing, I recommend choosing a desktop. The heat control alone is worth it as frequently overheated laptops don’t survive long.

Desired screen size

As laptops are designed to be portable, screen sizes are usually small, around 11-15”. Larger, more powerful laptops often go up to 17”. Desktop monitors however, start at 17” and average at 22”. These larger sizes give you more space to work in, options to tile your applications and multi-task, and even sit back and watch an HD (or even 4K) movie. They also allow for nice big text and images, with a better ability to choose the visual experience that suits your needs. If you’re after a large screen size without the actual desktop computer, all-in-one PCs are a great option with many offering impressive screen quality.

Your working comfort

Many people buy a laptop only to get home and find it’s a pain in the neck – literally! The traditional laptop design means you’re always looking down at the screen which can put a strain on your neck. You can try to raise the screen by placing the laptop on a stand, but then the keyboard is out of easy reach. The smaller keyboards and touchpad designs may also leave you more prone to repetitive strain injuries. Many people end up connecting their laptops to external monitors, keyboards and mice, simply so they can work in comfort. Desktop computers on the other hand, allow you to create the perfect working environment for your needs and even cater for other family members. Monitors are usually height adjustable, keyboards and mice are wireless, and you’re able to place the desktop on the floor out of the way. If you’re on your computer for more than short bursts, your body will appreciate you choosing a desktop.

Are you looking for flexibility?

When you choose a laptop computer, it’s like ordering from a set menu. You get this brand, in this design, with these specifications. Changing out parts for repair or upgrade can be difficult and expensive as there’s not a spare inch of space. Some parts are extremely hard to get to, which can turn a simple swap into a deal breaker. The extra space inside a desktop gives infinite flexibility for upgrades over time and fast repairs. This means you’re able to easily pop in more powerful components for a fraction of the price and extend the life of your computer by years.

If you need help choosing a new computer call me at (828) 290-8237.

Is it Worth Having Your Email Server On-Premises?


There’s not a business around who doesn’t use email on a daily basis. Whether for sending internal memos or communicating with clients and customers, email is a core necessity of any modern SMB. What many modern businesses are doing though, is dropping the in-house email server and moving to a cloud solution. Here’s why you should do the same.

Reduced network problems

Your network operates in a delicate balance, and when one piece breaks chaos soon follows. Connected systems and processes tend to fail, dropping productivity to flatline levels as all focus shifts away from normal activities. It becomes a mad scramble to get the network up again, especially the email servers. The last thing you want is for all your client/customer emails to bounce back! While it’s good to have confidence in your on-site administrator, the assumption that any crashes will always happen during business hours has caused many regrets and panicked phone calls that could be avoided. When you move to a cloud solution, you’re able to say goodbye to onsite servers and all the accompanying drama, making your remaining infrastructure easier to maintain.

Lower hardware and maintenance costs

Maintaining your exchange servers is no doubt costing a tidy sum from hardware repairs and license fees alone. Add in the cost of scaling your server to keep up with your business growth, and suddenly keeping your email in-house doesn’t make financial sense. Instead, consider what it would be like to have predictable costs for your email hosting that covers everything, including the latest technology and round the clock administration. Many solutions offer on-demand plans, so you only pay for the options you want.

You’re still in control

One of the main arguments for keeping your Exchange server is to make sure you have complete control over your email; you’re able to limit physical access, no 3rd party has access to your critical data, and you always know where your data is.  While control may have been the deciding factor in the past, the fact is cloud solutions have evolved so much that these arguments are void. Physical security at one of Microsoft’s data farms, for example, goes far beyond that of your locked server room and digital access is strictly limited to those you specify.

Greater protections

Cloud solutions provide automatic protection against many threats, including fire, power outages, viruses and flood. While your own in-house server has anti-virus running and a backup plan, it’s still incredibly vulnerable. Backups get forgotten, virus definitions don’t get updated in time, and you’re very lucky if your own server can survive fire or flood intact. Moving your email hosting to a cloud solution removes all that risk, usually with an uptime guarantee that lets your business get on with essential tasks. As email is a critical tool for your business, isolating your systems from risk may be one of the best decisions you make all year.

I can help you with your email server needs, call me today at (828) 290-8237.

How to Stay Safe from Scams and Malware on Facebook


At last count, Facebook has clocked up over 2.7 billion users, which makes the platform more attractive than ever for scammers and hackers. While you may be logging in to share your latest family photos or catch up with friends, the chances of accidentally triggering a scam or malware are increasing daily. Here’s how to stay safe on Facebook and stop the spread.

Look out for freebies and surveys

Everybody loves a freebie and for the most part the competition posts on Facebook are legitimate. On the flip side though, when you see a giveaway for vouchers from a mega-store, alarm bells should ring. ‘Do this quick survey and we’ll send you a $50 Amazon Voucher!’ – it’s too good to be true. Even one click can take you on a messy journey through the underbelly of the web, picking up trackers and malware at every stop and at the end, you’re asked to share the post so your friends can get a voucher too…except nobody ever gets the reward.

Check your permissions with games and quizzes

Whenever you access a new game or quiz, you’ll need to give permissions for it to access your Facebook profile. Most people click the okay button without any thought, but if you review the permissions you’re giving, you’ll often find they’re asking for a massive amount of personal data; public profile, friend list, email address, birthday and newsfeed. Do they really need ALL this information? Sometimes the shakedown is from necessity, but sometimes the apps are preparing to launch attacks against you both on and off Facebook. For example, when you call your bank they ask certain questions like your full name, birthday and maybe which high school you went to. All that information is in your Facebook profile and now shared with your permission.

Don’t friend people you don’t know

Having lots of friends is always nice, but that friend accept could end up costing you. It might be someone pretending to know you, or a picture of a pretty girl to entice men (and vice versa). Once you friend them, they get access to everything your friends can see. In this case, it’s more than the risk of someone knowing your personal data, you’ve just given them intimate access to your life. It’s exactly how romance scams start, and there are even cases where the victim finds photos of their children circulating the internet.

If it’s weird, forget it

It doesn’t happen very often, but hackers find ways to take advantage of flaws in Facebook. A common hack that keeps popping up in various forms is to embed malware in a link. The virus then infects your machine and contacts all your friends with an enticing message, like asking whether a picture is of them. When they click to view the picture, the virus catches them and their friend list, and so on. Facebook is pretty good at staying on top of these flaws, but they need time to fix it. Just like if you got a weird email with an attachment from a friend, use that same level of scrutiny in your Facebook and don’t open messages or links that seem out of place.

Need help securing your privacy? Call me at (828) 290-8237.

Travel with Your Tech: What You Need to Know


Taking a business trip can be stressful at the best of times.  Whether you’re off for an overnight conference, a week’s partnership or a longer project, you essentially pick up your entire business and take it on the road. Besides showing up in the appropriate clothing (which you absolutely packed, right?), keeping your tech up and running becomes your number 1 priority. Take a look at my tech tips for business travelers:

Be careful with free WiFi
Most hotels have free WiFi, as do libraries, cafes, and bookstores. It’s now easy for any business to open their WiFi to the public, with or without a catchy password. Unfortunately, that convenience can come at a huge cost. The wireless network you use to check your email while relaxing with a latte could allow someone to easily capture your information as it travels through the air. Using a VPN can help, as will making sure you connect only to wireless networks that require a password. Once connected, make sure the sites you visit have the little HTTPS lock.

Connect via your cell phone
Hotel WiFi is notorious for being slow or insanely expensive. You may find that your mobile phone allows you to tether or hotspot a connection. That means you connect your laptop to your phone via WiFi or cable and piggy back on its mobile internet connection. Many carriers and phones allow this, but not all. Importantly, if you’re in a foreign country it can also be worthwhile getting a local sim card rather than pay expensive roaming charges.

Don’t forget power adapters
You’ve seen it before…people scrounging around for a charger or cable, huddling around in groups until their device has enough juice to get them through a few more hours. Be sure to pack your correct power adapters and cables, along with any plug/voltage converters required to match your destination. It’s worth carrying your USB charging cables on your person, as many planes and airport shops now offer a place for you to plug in for a quick boost.

Have plans for being offline
Sometimes you simply can’t get online, which will do you no good when you’re checking into a hotel and your booking details are tucked safely away in your cloud email. You can print out essential travel and business details on paper, but if you have a lot or don’t want to carry them, you can also save them to a document.  Emails can be copied and pasted into a Word document, or you can print to PDF by pressing Print > Save to PDF (or similar). Many apps also have an offline mode that allows you to store the information on your computer, including Evernote and Netflix.

Need a tech checkup before you go? Call me today at (828) 290-8237.

3 New Year’s Tech Resolutions You Should Actually Keep


If your typical New Year’s resolutions lasted about 30 seconds, you’re not alone. Pledges to eat better, start running and learn how to juggle can be rebooted again next year easy enough.

This year, I challenge you to think about your tech health with some resolutions you’ll want to keep.

1.  No More Junk Mail

Whether you checked a box agreeing to get newsletters, or you have no idea how you got on that list, it’s time to say goodbye. Start by emptying your mailbox to zero unread messages – no you don’t have to read all that spam – you have permission to delete it unread. Let’s face it, if you were going to read it, you would have done so already. Away it goes.

Now that you’re starting with a clean slate and a huge feeling of accomplishment, resolve this: Each day, unsubscribe from any emails coming in from company’s you don’t want. Keep an eagle eye out for that gorgeous ‘unsubscribe’ link and click it with confidence. You don’t even need to give a reason if it redirects to a survey page. Before too long, your inbox will be a refreshing place filled only with people and businesses you look forward to hearing from.

2. Go Password Pro

With all these password leaks from LinkedIn, Myspace, and goodness knows who hasn’t come forward, now’s the time to get smart with your passwords. Because most people use the same passwords on every site, a single breach can be the hack that keeps on giving. You know how important it is to use different passwords for each site, but let’s be real, that’s a LOT of passwords to remember!

Instead of writing them down, I recommend using a password manager like LastPass. It remembers all your various passwords for you, so all you need to know is the super-protected master password. Master passwords are kept encrypted on your system, not theirs, and 2-factor authentication checks with you via text for all big changes.

3. Backup. No Really, Backup.

I’ve been meaning to backup is the cry of someone who just lost all their photos. Good intentions don’t count AT ALL in data security, because once the data is gone, it’s gone. With new cloud backup options, there’s no reason to put this off, because backup apps are now easier and more accessible than ever before. You can also backup to local drives, but this will take a little extra remembering on your part, as you’ll want to have at least one drive that stays disconnected in case of viruses.

There you have it. Three New Year’s resolutions you can easily keep, and that will make a real difference to your year. Opening your email will be a pleasure, you’ll be a spectator only in any future password leaks, and your precious files will be safe against all manner of disaster. Feels better than any diet, doesn’t it?

Stuck with any of this? Let me help by calling me at (828) 290-8237

Is Your Home Wi-Fi Keeping Up?


Wi-Fi has forever changed the way we live, work and play. We can surf the internet on the couch or by the pool, look up a recipe in an instant, and even connect our lights to voice control. It’s no wonder it was accepted with open arms, but is your Wi-Fi as good as it needs to be?

10 years after Wi-Fi first made its way into homes with those mysterious rabbit-eared boxes, it’s evolved into a juggernaut of speed and accessibility that we can’t do without. Think about how many wireless devices your home has – the average home has at least 10 devices connected wirelessly to the internet, many have more.

While older devices are typically happy with a slice of slow internet, your newer devices like 4kTVs and media streaming simply can’t function without fast internet. Add in a game console, tablet, a few smartphones and a laptop or two, and your Wi-Fi is suddenly stretched beyond full capacity and struggling to keep up. Yet, most people don’t know how fast their Wi-Fi is, or if it’s working right– they only know how many bars they’ve got.  Unfortunately, counting bars can add up to one big headache.

Here’s why relying on your Wi-Fi bar count might be ruining your internet experience:

Bars measure the wrong thing: While it’s great to know you’ve got a ‘strong’ signal, it would be even better if you could have a ‘fast and available’ signal.  The internet could actually be down and you’d still have full bars because it’s really only measuring how close to the Wi-Fi router you are. That proximity measure doesn’t take into account how many devices are fighting for the same bandwidth or whether there’s any left for you. We can ensure your Wi-Fi isn’t just available, it’s up to the task.

Wi-Fi goes sideways: While next-door’s Wi-Fi can reach the back of their property, it can also go a similar distance sideways into your house. This extra ‘noise’ can disrupt and slow down your own Wi-Fi. In dense areas, your Wi-Fi is basically getting lost in a swirling field of signals, all using the same channel and frequency. It’s a digital crowd which can seriously slow your speeds.   I can fix this by changing your Wi-Fi channel to one with less cross-talk.

Everyone uses the default settings: Most home Wi-Fi uses a 2.4ghz frequency by default. While it makes a plug & play router easy to set up, it does mean you’re not getting the speeds you could be. Switching to the 5ghz frequency means your Wi-Fi is separated from the neighborhood cross-talk. 5ghz is also considerably faster, which is a bonus. I can help you upgrade to a 5Ghz-capable router or switch your existing frequency.

Priority isn’t set: While not Wi-Fi specific, I can also set up “Quality of Service” if your router supports it or supply you with one that does. This allows things like Netflix and Skype calls to always take priority and remain uninterrupted over less important tasks like downloads. You’ll be able to watch movies without those awful buffering jumps and video chat without freezing.

Is your home network not keeping up? Give me a call at (828) 290-8237and I can improve your internet experience.